Shipping & Delivery
Local Shipping
We use Australia Post. We ship from our showroom 6/5 Dowsett Street. South Geelong, Victoria 3220. Australia.
Please allow 1-3 business days to process your order before you receive your Design Approval Form. From sample approval, you need to allow for 8-10 weeks before items are shipped. A tracking number will be sent via email and tracked by Australia Post.
| Service | Speed | Coverage |
|---|---|---|
| Standard Shipping | Delivery in 2 or more business days after posting | Covers all of Australia. Sending to same state: Metro – up to 2 business days. Country – up to 5 business days. Sending interstate: Metro – up to 3-6 business days, depending on lodgement and destination points. Country – Please ask at your local Post Office |
Check Australia Post standard delivery timetables instead.
Overseas Shipping
We use DHL. Shipping rates and lead times internationally vary depending on the size of the shipment and the destination. Internationally we “Deliver at-place” meaning you are responsible for the payment of any local duties, taxes or clearance fees. Animi Equine are currently unable to advise the value of the charge at the time of purchase. We advise using a duties calculator in your country.
A tracking number will be sent via email and tracked by DHL.
All International shipments will NOT include the Australian 10% GST. This will go towards absorbing international shipping surcharge
| Country | Zone | Matrix | ID | Shipping Cost P/Product |
|---|---|---|---|---|
| Austria | EU1 | E | 5 | 15% |
| Belgium | EU1 | E | 5 | 15% |
| Bulgaria | EU2 | F | 5 | 20% |
| Canada | AM1 | D | 4 | 10% |
| Cyprus | EU2 | F | 5 | 20% |
| Czech Republic | EU2 | F | 5 | 20% |
| Denmark | EU2 | F | 5 | 20% |
| Estonia | EU2 | F | 5 | 20% |
| Finland | EU2 | F | 5 | 20% |
| France | EU1 | E | 5 | 15% |
| Germany | EU1 | E | 5 | 15% |
| Greece | EU2 | F | 5 | 20% |
| Hong Kong | AP1 | C | 2 | 5% |
| Ireland | EU1 | E | 5 | 15% |
| Italy | EU1 | E | 5 | 15% |
| Japan | AP1 | C | 2 | 5% |
| Latvia | EU2 | F | 5 | 20% |
| Lithuania | EU2 | F | 5 | 20% |
| Luxembourg | EU1 | E | 5 | 15% |
| Malaysia | AP1 | C | 2 | 5% |
| Malta | EU2 | F | 5 | 20% |
| Mexico | AM1 | D | 4 | 10% |
| Netherlands | EU1 | E | 5 | 15% |
| New Zealand | AP2 | D | 1 | 10% |
| Norway | EU3 | F | 5 | 20% |
| Poland | EU2 | F | 5 | 20% |
| Portugal | EU1 | E | 5 | 15% |
| Romania | EU2 | F | 5 | 20% |
| Singapore | AP1 | C | 2 | 5% |
| Slovakia | EU2 | F | 5 | 20% |
| Slovenia | EU2 | F | 5 | 20% |
| Spain | EU1 | E | 5 | 15% |
| Sweden | EU2 | F | 5 | 20% |
| Switzerland | EU3 | F | 5 | 20% |
| United Kingdom | EU1 | E | 5 | 15% |
| United States | AM1 | D | 4 | 10% |
| Switzerland | EU3 | F | 5 | 20% |
Payments
Once you have completed your order online, you will receive an email confirming your order and payment have been received. Payment for these orders can be made by credit card Visa, Mastercard, Amex, Apple Pay and Google Pay.
Supported Countries: Australia, Austria, Belgium, Bulgaria, Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States
To process an order over the phone, please contact us directly with details of your order, preferred payment method, your shipping address, email address, and phone number.